Returns & Exchanges
At OTIS Eyewear, we want you to be completely satisfied with your new frames, which is why we offer a 30-day return window for all unused, full-priced items. Whether you need a different style or a full refund, our team is here to ensure your premium eyewear experience remains seamless.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your sunglasses in their original protective case and box, ensuring all tags and cleaning cloths are included to maintain eligibility.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Inspection and Refund
Once our warehouse team inspects the returned eyewear, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing